AUDITS + WORKSHOPS

SITE/APP AUDITS

Surprisingly, many (seemingly professionally designed) sites or apps violate basic usability and accessibility rules and standards. We offer audits to point out where you may miss out on leads that could have turned into sales.

Here are just a few recent (2023) statistics:

• 70% of customers abandon purchases because of bad user experience. 

• 67% of customers claim unpleasant experiences as a reason for churn.

• 91% of non-complainers leave, and 13% tell 15 more people about their bad experiences.

• Slow-loading websites cost retailers more than $2B in lost sales annually.

• 62% of customers say they share bad experiences with others.

• 79% of people who don't like what they find on one site will search for another.